Cancellation Policy

You may be able to cancel an order after placing it, depending on how far along it is in processing.

Before dispatch

If your order hasn't shipped yet, contact our customer service team as soon as possible with your order reference to request a cancellation. If payment was already made, a full refund will be issued to your original payment method.

After dispatch

Once an order has shipped, it can no longer be cancelled. If you no longer want the item, please refer to our No Refund Policy for what options may be available.

Order changes

To change an item, size, or delivery address after placing an order, contact us immediately — we can only accommodate changes before the order is processed for dispatch.