No Refund Policy

Due to the nature of fragrance products, we are unable to accept returns or issue refunds once an item has been delivered, opened, or used, except where required by law or covered under our exceptions below.

Exceptions

• You received the wrong item
• The item arrived damaged or defective
• Your order was not delivered

In these cases, contact us within 48 hours of delivery with your order reference and photos where applicable, and we'll arrange a replacement or store credit.

Order cancellations before dispatch

If your order hasn't shipped yet, you may be able to cancel it — see our Cancellation Policy for details.

Questions

If something isn't right with your order, please reach out to our customer service team before initiating a dispute — we're happy to help resolve it directly.